Can I text 999 in an emergency?

Simply put Yes! But you do need to register.

Why Register?

Using the service only works if you register your phone (which takes a matter of moments). Once registered it allows you to text 999 in any emergency situation where you are unable to speak aloud.

In the hills and remote areas of the UK there can often be very poor phone signal. This means making a phone call can be very difficult. The call may constantly drop and the line may be bad making passing on information difficult. Add wind to this and the operator will have even more difficulty taking down quick and accurate details of your situation . This can result in delaying help.

Whereas, once you send a text & your phone shows it has gone through, you know that the emergency services have received the information about your situation and should start organising help for you. You should receive a reply to confirm your text has been received and they may subsequently ask for more information . However in poor signal remember there is a chance these may not come through.

Below is a step-by-step guide to the quick process of registering your phone and some key details you should consider passing on in an emergency.

How to register your mobile for the text 999 service

  1. Send the word 'register' in an SMS message to 999

  2. You will receive a reply about the service asking you to confirm that you want to register

  3. When you have read these SMS messages reply by sending 'yes'

  4. You will receive a message telling you that your mobile phone is registered or if there is a problem with your registration

Essential information to give to the emergency services

  1. Name & group details (plus contact numbers) - are you alone or out with others.

  2. Location, ideally a British Grid Reference [Read how to take a grid reference & the free app OS Locate]

  3. If there are casualties, how many?

  4. What is wrong with casualty?

  5. Are casualties deteriorating?

  6. Details of equipment in the group i.e Group shelter, blizzard bag [ See our Recommended Kit List]